Introduction

Visiosoft optical is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://visiosoft.in and any of our services, including our Optical CRM platform (collectively, the “Service”).

Information We Collect

We collect the following types of information:

a) Personal Information

When you register or use the CRM platform, we may collect:

• Name
• Email address
• Phone number
• Business name and address
• Login credentials
• Billing and payment details

b) Customer Data

As part of using the Optical CRM, you may upload information about your clients (patients), such as:

• Names and contact details
• Appointment records
• Optical prescriptions
• Billing history
• Medical notes or reports (if any)

c) Usage Data

We collect data on how you interact with our website and services, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits

d) Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze traffic. You can manage your cookie preferences in your browser settings.

2 How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the Optical CRM service

To manage user accounts and customer data

To send notifications, updates, or alerts

To process payments and manage subscriptions

To improve our website and services

To comply with legal obligations

3 How We Share Information

We do not sell, rent, or trade your personal or customer data. We may share information in the following circumstances:

When required by law or legal process

To enforce our Terms of Service

With your explicit consent

4 Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. These measures include:

SSL encryption

Secure servers and firewalls

Access control and authentication

Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5 Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon termination, we may retain certain information as required by law or for legitimate business purposes.

6 Your Rights

Depending on your jurisdiction, you may have the right to:

Access or correct your personal information

Request deletion of your data

Object to or restrict certain processing

Withdraw consent at any time

To exercise your rights, please contact us at [support@visiosoft.in].

7 Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children..

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Service after changes implies acceptance..